Registration, verification and sign-in, including the document trail each payment method adds to your account file.
RegisterOpening an account takes a form, a confirmation email and a couple of minutes. Making that account able to pay you takes longer, and the work begins with the first deposit rather than with the first withdrawal request.
Use the address you actually live at, because it has to match the proof-of-address document you upload later. Choose the account currency carefully too, since it is fixed once set and cannot be changed afterwards.
Choose the register option to reach the operator's secure sign-up page.
Give your email, phone, full name, date of birth and country. Add a bonus code here if the current offer requires one.
Confirm you are of legal age, accept the terms and click the link in the verification email.
Choose a payment method, deposit, and opt in to the welcome offer if the cashier asks you to.
Two separate checks run on every account. The first proves who you are and happens once. The second proves that each payment instrument belongs to you, and it happens again for every method you add.
That second check is where accounts get delayed. A card needs an image showing your name and the final digits. A wallet needs a screenshot of the account profile. A bank needs a statement header carrying your name and the account number.
| Document | Purpose |
|---|---|
| ID card or passport | Identity verification |
| Proof of residence | Address verification |
| Payment method screenshot | Ownership of the deposit route |
| Selfie with document | Additional check where required |
Money leaves an account by the route it arrived on, up to the amount that arrived. The method you choose at the deposit screen therefore becomes the method that must clear your first payout, and it has to pass its ownership check before anything moves.
Winnings above your deposits need a second destination, verified separately. Register that destination early, while nothing depends on it, rather than on the day a payout is waiting.
Submissions are usually reviewed within a working day. Upload everything at registration, because an approved file turns a withdrawal into a queue position rather than a negotiation.
| Symptom | Likely cause | What to do |
|---|---|---|
| Password rejected | Caps lock, or a saved old password | Type it manually, then reset if it still fails |
| No confirmation email | Spam filtering or a typo in the address | Check the spam folder, then contact live chat |
| Code never arrives | Wrong number or poor signal | Request a resend, or switch to email delivery |
| Account locked | Repeated failed attempts | Wait for the lock to lift, then reset the password |
| Login loops back | Stale cookies or a blocked storage setting | Clear site data and sign in again |
Use the reset link on the sign-in form and follow the email that arrives. Reset links expire quickly, so open the message straight away rather than later.
Use a password kept nowhere else, and enable two-factor authentication if it is offered. Most account losses begin with a password reused from another site rather than with anything the casino did.
Never let another person deposit on your behalf. A payment from a third party fails the ownership check, and it can freeze both the funds and the account while the source is investigated.
Most document sets are reviewed within a working day. Blurred images and cropped corners are the common reasons for a second request.
Contact details can be edited. Your name, date of birth and account currency are fixed once verification has run.
No. Registration is free, and you decide separately whether and when to deposit.
The general minimum is 10 €, while the welcome offer needs a deposit of at least 20 € before the match is applied.
No. Documents are requested at the latest when a payout is raised, so uploading them earlier only saves time.
Yes. Duplicate accounts are closed on discovery, and any bonus attached to them is removed.
Live chat is available at any hour if a field rejects your entry or an email does not arrive.
Set deposit and time limits when you open the account rather than after a difficult session, since limits take effect faster than they can be relaxed. Entry is limited to adults aged 18 and over, and Gambling Therapy and Gamblers Anonymous offer free confidential support.